This policy outlines how Pair.Care collects, stores and uses your data in accordance with the UK GDPR. We do not share your data with third parties without your consent and we will never use it for marketing unless you opt in. Full legal terms to be finalised.
Effective Date: 1st April 2025
Last Updated: 1st April 2025
At Pair.Care, we are committed to protecting your privacy and handling your personal data transparently, securely, and in accordance with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website and training platform.
Pair.Care is a workforce training and compliance platform built for healthcare providers. This website (www.pair.care) is operated by Pair.Care Ltd, the data controller responsible for your personal data.
For any questions about this policy or your data, you can contact us at:
Email: privacy@pair.care
Phone: 07905 952991
Postal Address: Kirkstane House, 139 St Vincent St Glasgow G2 5JF
We may collect and process the following categories of personal data:
When you visit our website:
IP address and device/browser information
Cookie preferences and usage data
Referring website or search engine
When you complete a demo request or contact form:
Full name
Job title
Organisation name
Email address
Phone number (if provided)
Any message or additional details you submit
When using the Pair.Care platform (as a client):
Staff training records (e.g. names, emails, completion dates)
Policy acknowledgements and uploaded documents
Managerial comments or audit logs
Course progress and completion data
We process your data for the following purposes:
To respond to enquiries or demo requests
To deliver and manage our training platform
To set up user accounts and permissions
To issue reminders and track training activity
To comply with our contractual obligations
To improve our website and platform performance
To comply with legal or regulatory requirements
We process your data under the following lawful bases:
Consent – when you voluntarily provide information through our forms
Contract – where processing is necessary to deliver our services
Legal obligation – where required to comply with applicable law
Legitimate interest – to manage, improve and protect our services
We never sell your personal data. We may share your data with trusted third parties only when necessary to deliver our services, including:
Cloud hosting and data storage providers
Customer support software providers
Course accreditation bodies (if required)
Analytics and site monitoring tools (anonymised)
All third parties are subject to data processing agreements and must comply with UK data protection law.
If we transfer your data outside the UK (e.g. to a hosting provider), we ensure it is protected through standard contractual clauses or other safeguards approved by the UK Information Commissioner’s Office (ICO).
We apply appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or loss, including:
Encrypted data transfer (SSL/TLS)
Access controls and two-factor authentication
Regular vulnerability and security reviews
Staff training on data protection
We retain personal data only as long as necessary for the purposes described above or as required by law. For client records, this is typically for the duration of the contract plus 12 months, unless otherwise agreed.
Under the UK GDPR, you have the following rights:
Right to access your personal data
Right to correct or update your information
Right to request deletion (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time (where applicable)
Right to lodge a complaint with the ICO: www.ico.org.uk
To exercise your rights, please email privacy@pair.care
We use cookies to improve your experience on our website. You can choose to accept or reject non-essential cookies when you visit the site.
For full details, please see our separate Cookie Policy.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the website or email. Please review this page periodically to stay informed.
